Privacy policy

Effective Date: September 8, 2025

Karina Tours Dubai (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book tours, or engage with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, passport or ID details for bookings.
• Booking Information: Tour preferences, number of guests, travel dates, payment details.
• Technical Information: IP address, browser type, operating system, and website usage data through cookies and analytics.
• Communication Information: Emails, chat messages, or calls exchanged with our customer service team.

2. How We Use Your Information

Your information is used for:

• Processing bookings and payments.
• Sending confirmations, receipts, and booking updates.
• Personalizing your experience and recommendations.
• Providing customer support and responding to inquiries.
• Marketing promotions, special offers, and newsletters (with your consent).
• Ensuring website functionality and improving our services.
• Compliance with legal obligations and resolving disputes.

3. Cookies & Tracking

We use cookies and tracking technologies to:

• Enhance website functionality and user experience.
• Analyze website traffic and user behavior.
• Tailor advertisements and marketing campaigns.

You can disable cookies in your browser settings; however, some website features may not function properly.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information:

• With trusted service providers (e.g., payment processors, tour operators, hotels) to fulfill your bookings.
• When required by law, regulation, or legal process.
• To protect the safety, rights, or property of our company, employees, or customers.

5. Data Security

We implement strict security measures to protect your personal information, including encryption, firewalls, and secure payment gateways. Only authorized personnel have access to sensitive data.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described above, or as required by law. After that, your data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access, correct, or update your personal information.
• Request the deletion of your personal information.
• Opt-out of marketing communications.
• Lodge a complaint with the relevant data protection authority if you feel your privacy rights have been violated.

To exercise your rights, contact us at: book@karinatoursdubai.com

8. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Changes take effect immediately upon posting.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Karina Tours Dubai
Email: book@karinatoursdubai.com
Phone: +971569911761
Address: Office 2108, 1 Lake Plaza, Cluster T, Jumeriah Lake Towers, Dubai - UAE